Frequently Asked Questions
Questions are a good place to start.
How do I choose a system? Start with your coverage, desired style, texture and the support you want for installation and care. The Finder gives you a starting direction; a consultation helps confirm the actual specification.
Why are prices not shown? We provide quotations directly so the system, configuration and any service requirements can be reviewed together before you commit.
Does an enquiry place an order? No. Your enquiry starts a conversation. The final specification, quotation and terms are agreed before an order is accepted.
What should I confirm from the product views? Use Base Construction, Styled Top and System in Use to discuss coverage, texture, colour and finish. Confirm the selected configuration, cut and fitting with Prohair.
Can the image guarantee how I will look? No. The selected system, colour, fitting, cut and care all affect the result. Discuss your preferred look with a professional before ordering.
Can I swim or exercise in a system? It all depends on selecting the system that’s right for your lifestyle. There are systems you can wear while swimming, exercising, sweating and running in the rain. Book a consultation or contact us, and our team can walk you through your options.
Is installation included? Only where the written quotation says so. System purchase, fitting, cut-in and maintenance are identified separately where applicable.
Where can I train? The planned in-person three-day Academy sessions are Barcelona, Spain in January 2027 and London, United Kingdom in August 2027. Exact dates and venue to be announced. Request the programme outline before making travel arrangements.
Will I become a brand ambassador? Under the planned programme, successful certification and acceptance of the ambassador code lead to the Prohair Global Brand Ambassador designation. It is a Prohair-issued role, not a government licence or employment offer.
Can graduates access wholesale pricing? All graduates and ambassadors can apply for Prohair Professional access, including the commercial supply and wholesale-pricing pathway. Approval and terms are confirmed separately.
Are the new international locations open? London, Los Angeles, Dubai and New Delhi are planned launch markets marked Coming soon. Registration does not confirm an operating salon, appointment or opening date.
Do I need to give an email address to see Finder results? No. Your starting recommendation appears first. Email delivery is optional, and marketing consent is separate.